Our Warranty
Your Satisfaction is our Number One Priority.
At Arctic Shelter, we stand behind what we sell.
Every Arctic Shelter comes with a two year limited warranty for both the fabric and the framework.
Make sure to register your shelter by entering the unique serial code found in your assembly manual.
Here is how our limited warranty works:
Pro Series & Pro PLUS Series:
Two (2) year warranty for fabric and frameworks.
ALL ARCTIC SHELTERS ARE BACKED BY OUR LIMITED WARRANTY REGARDLESS OF WHERE IT WAS PURCHASED. SIMPLY USE THE UNIQUE SERIAL CODE FOUND INSIDE THE SHELTER WHEN PLACING YOUR CLAIMS.
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Arctic Shelter warrants to the original purchaser that the product and all parts are free from manufacturer’s defects for a period of 2 years for both fabric and framework.
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Warranty period is determined by the date of your original purchase invoice (not from the date of installation). For purchases made from an authorized third party or purchase from an authorized distributor, please retain your bill of sale or other proof(s) of purchase to validate warranty service.
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If you purchased from a local dealer, all claims must have a copy of the original receipt.
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You have 30 days to check for missing or defective parts. If a claim is made for missing or defective parts after 30 days of purchase , the buyer is responsible for costs of shipping and parts.
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All products are sold "as is". You assume the responsibility for your purchase, and no refunds will be issued.
What is not covered by this limited warranty:
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Arctic Shelter warrants to the original purchaser that the product and all parts are free from manufacturer’s defects for a period of 2 years for both fabric and framework.
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Warranty period is determined by the date of your original purchase invoice (not from the date of installation). For purchases made from an authorized third party or purchase from an authorized distributor, please retain your bill of sale or other proof(s) of purchase to validate warranty service.
-
If you purchased from a local dealer, all claims must have a copy of the original receipt.
-
You have 30 days to check for missing or defective parts. If a claim is made for missing or defective parts after 30 days of purchase , the buyer is responsible for costs of shipping and parts.
-
All products are sold "as is". You assume the responsibility for your purchase, and no refunds will be issued.
How do I register my building for warranty?
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Registering your Arctic Shelter for warranty is simple. Email us your serial number found in your instruction manual along with your purchase invoice number to arctic@hdshelter.com to register for warranty. If you have any questions please email our Customer Service Team at arctic@hdshelter.com.
What if my warranty expires? Can I buy extended warranty?
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All accessories, hardwares and replacement tarp can be purchased after the warranty expires. Alternatively, we allow our buyers to purchase Arctic Manufacture Extended Warranty within 60 days from the date of purchase. Please contact our Customer Service Team at arctic@hdshelter.com for more information.
What happens after I claim my replacement parts?
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After you claim your replacement parts, it will take up to 5 business days to process. If your claim is approved, we will have your replacement parts ready for pick-up in Vancouver BC, or shipped out to where it was originally purchased from. There will be a $100.00 handling fee for all replacement parts. If the claim is approved but no further arrangements have been successfully made by customer within 7 calendar days, the parts will be forfeited and surrendered to Arctic Shelter.